FAQ
Orders & Payments
How do I place an order?
Browse our store, add products to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is completed.
When will I be charged for my order?
Payment is processed at checkout. The timing may vary depending on the payment method you choose.
What payment methods do you accept?
We accept major credit and debit cards, as well as selected digital payment options shown at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems provided by trusted payment partners.
Shipping & Delivery
Where do you ship?
We ship within the EU and to selected international destinations. Available shipping regions and costs are shown at checkout.
How long does delivery take?
Orders are usually processed within 1–2 business days. Delivery typically takes 3–10 business days, depending on your location.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking link.
What if my delivery is delayed?
Delays may occasionally occur due to logistics or high-demand periods. If your order doesn’t arrive within the expected timeframe, please contact us.
Returns & Refunds
Can I return my order?
Yes. You have the right to return unused items within 14 days of delivery, in accordance with EU consumer law.
How do I start a return?
Contact our customer support team with your order number, and we’ll guide you through the return process.
How long do refunds take?
Refunds are processed within 14 days after we receive and inspect the returned items.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with photos of the issue, and we’ll arrange a replacement or refund.
Materials & Comfort
What makes bamboo bedding different from cotton?
Bamboo bedding is naturally soft, breathable, and moisture-regulating, helping maintain a comfortable sleeping temperature.
Is bamboo bedding suitable for sensitive skin?
Yes. Bamboo fibers are naturally smooth and hypoallergenic, making them suitable for sensitive skin.
Does bamboo bedding feel cool or warm?
Bamboo bedding is temperature-regulating, helping you stay cool in warmer conditions and comfortable when it’s cooler.
Care & Use
How do I wash bamboo bedding?
Wash at low temperatures using a mild detergent. Avoid fabric softeners, as they can reduce the natural properties of the fibers.
Can bamboo bedding be tumble dried?
Yes, on a low heat setting. Air drying is recommended to extend the life of the fabric.
How long does bamboo bedding last?
With proper care, bamboo bedding is durable and designed for long-term everyday use.
Sustainability & Packaging
Is bamboo a sustainable material?
Bamboo grows quickly and requires less water than many traditional fibers, making it a more responsible material choice when sourced thoughtfully.
Does my order come in packaging?
Yes. Orders are packaged to protect your items during delivery, with a focus on minimizing unnecessary materials.
Account & Support
Do I need an account to place an order?
No. You can check out as a guest. Creating an account allows faster checkout and easier order tracking.
How can I contact customer support?
You can reach us via email or through our contact form. We aim to respond within 1–2 business days.